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In the last one decade the security needs of a luxury hotel has evolved immensely. The hotels all over the world have realized the importance of investing heavily into security as the customers have started demanding a safe and secure environment.
In recent years, the security threats that face Indian hotels have become more complex and hoteliers are forging new partnerships with the private security agencies to deal with some latest threats.
Security in most hotels is falling way behind the curve ball when compared to many other industries. Due to the complexity of operations in running a successful hotel and the possibility of reputation damage, many potential risks and actual incidents are kept under wraps and go unreported.
Security needs of a Hotel
In the wake of the 26/11 attack on the financial capital of India, Mumbai in 2008 where along with public places, the awareness and a will to provide and arrange for a comprehensive and complete security solution has found a definitive place in the budget and agenda of the managements.
The need for a security solution at a luxury hotel is manifold. It is important to realise that Indian hospitality industry is exposed to various levels of man-made and natural risk. Traditionally security at a hotel has meant peripheral guarding and monitoring entry and exit points. However in the last decade hotels have started implementing a comprehensive security solution consisting of guarding along with External and Internal Patrolling and setting up of a discreet and un-breachable control stations.
Today hotels are expecting more than a comprehensive security solution. They are starting to consider security as any other service provided by the hotel. So, guest experience has become an important ingredient.
A key challenge is for hoteliers to have more stringent security procedures that do not impact the guest experience. The first interaction of guests is with the guard, so it becomes very important that the guard fully gels with the ethos of the hotel.
As technology finds deep inroads in the field of security it becomes more important that guards be trained to use the equipment effectively, while retaining the welcoming ambience of the hotel.
Metston Hotel Solutions
Drawing on our extensive knowledge and understanding of the Hotel Industry’s evolving security needs, through constantly listening to our customer’s feedback, we have developed a specialized training program which prepares security personnel to deliver on the new challenge facing the Hotel Security.
The program uses latest technology including videos and live demonstration to impart training to the security personnel for effective knowledge gathering. The training tools will help to impart more frequent and effective on job training, resulting in better on-site delivery of services. The security personnel delivering on these new expectation will be handpicked and will have specialized skills to excel in the hotel environment.
This solution is supported by a management team dedicated to Hotels business, for excellent operations management and quicker turnaround of customer’s concerns. Towards our effort to provide integrated solutions, we are in the process of offering specialized security & surveillance training to our hotel facility solutions staff.
All this has an assurance of a Brand which has been around for a while and where Customer focuses, expertise, performance, best people, integrity, teamwork and collaboration are the core values.
Customers that see the challenge of securing their world more holistically are able to protect critical assets more efficiently, generate extra revenues, reduce costs and deliver a better experience to the people they serve.
Let us help you to see the opportunities that exist in the challenge of securing your world.